Date: Thu, 28 Mar 2024 09:51:35 -0400 (EDT) Message-ID: <221193205.7.1711633895932@SON-WEB06.win.ad.jhu.edu> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_6_377345925.1711633895931" ------=_Part_6_377345925.1711633895931 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
Johns Hopkins has signed an agreement with a local company calle= d Fixt for onsite repair of cellular devices (smartphones and tablets). Thi= s service is available for both personal and corporate devices. The service= is primarily used for repair of cracked screens but can also address butto= n and battery repair issues.
For personal devices, the holder can create a repair request online. The site will provide a quote and then the opportunity to p= roceed with booking the repair request. The end user pays in advance via cr= edit card as part of creating the repair ticket. The Fixt technician typica= lly will be able to make an onsite same business day appointment to repair = smartphone and tablet devices. This service may not be the "least cost" met= hod of repair but does offer the convenience of having an onsite technician= visit. Most device warranties should not be impacted by third party screen= repair, but we suggest that each person investigate his or her warranty si= tuation prior to initiating a repair request.
Individuals who carry corporate-owned devices should contact cellular@= jhu.edu with a description of the problem and the cellular number. They= will let the holder know the estimated cost of repair (via Fixt), in compa= rison to purchasing a new device. If the repair is deemed to be more econom= ical and desirable, they will provide instructions on opening a repair tick= et. In most scenarios, the Fixt technician will conduct a same-day, on-site= repair visit. The cost of the repair will be billed back to the SAP budget= number associated with the monthly billing of the cellular device which wa= s repaired.
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Article originally posted at hub.jhu.edu/at-work/announcements/2017/03/27/cellular-sc= reen-repair-services