Please add items that you think should be listed for each user group. We will use this list to build the actual pages. Where applicable/available, include a link to the current wiki/resource page for that FAQ if you know it (even if it is outdated).
FAQs For Students
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How to configure Hopkins E-mail on a mobile device?
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An access request must first be sent to the SON Help Desk
https://wiki.nursing.jhu.edu/x/kgBBAw
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Please see the Johns Hopkins Enterprise web page for information on using these collaboration tools. http://www.it.johnshopkins.edu/services/collaboration_tools/
If you have questions or problems, please contact the SON Help Desk.
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There two common reasons for this.
- (Most common) The instructor has not made the course available to students yet. Typically, this is done about 1 week prior to the first day of class. If you login to SIS and see the course in your list of registered courses, then this reason is most likely.
- There may be a billing problem or other issue with your student account. If you registered for courses, but no longer see them in SIS, this may be the reason. Contact the Student Accounts office if you suspect this to be the case. http://nursing.jhu.edu/about-us/contact/directory/student-accounts.html
If neither of the above situations apply, contact the SON Help Desk to report the issue.
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FAQs For Faculty or Staff
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How to configure Hopkins E-mail on a mobile device?
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