Accessing & Managing Avaya Phone System Features

Accessing voicemail and changing your greeting remotely:

1. Call your phone number.
2. Wait until your call is transferred to voicemail.
3. Press * then press #
4. Enter your entire 10-digit phone number when prompted for your mailbox number
5. Enter your security code when prompted (If you don't know this code, you will have to contact Sabrina to have it reset. Be sure to do this prior to any closure event as it requires submitting a ticket to the Hopkins Enterprise and is not completed immediately.)
6. To listen to messages, press 1
7. To change or set your greetings, press 4 for the Phone Manager
8. Press 1 for Personal Options
9. Press 3 to record Personal Greetings
10. To change and your Standard Greeting, press 2 (Note deleting the recording turns off your standard greeting.)
11. To change and turn on your Out Of Office greeting, press 3
12. When you save the recording, it is automatically enabled.  To turn it off, simply hang up and access your voicemail again. You will be prompted to turn it off or leave it enabled.

Enabling and disabling the EC500 feature on your phone remotely:

First, what is EC500?

The Extension to Cellular Service (also known as EC500) adds flexibility and convenience for customers on the move. The service allows Johns Hopkins customers with Avaya telephones to have incoming calls to their desk phones ring on both their office phone and one outside phone (typically a cellular phone). Using this service, when a customer places a call using their cellular phone, their Johns Hopkins desk telephone number appears on the caller ID of the person who receives the call.  This is an add-on feature with an additional monthly charge. You can e-mail SON-CampusOperations to get either of these features enabled or complete the Telephone Service Request yourself.

Enable EC500 Remotely:

1. From any phone, call 410-502-2253
2. Press *32
3. Enter your 5-digit extension
4. Enter your extension password (often either 0000 or the same as the extension)
5. Hang up

Disable EC500 Remotely:

1. From any phone, call 410-502-2253
2. Press #32
3. Enter your 5-digit extension
4. Enter your extension password (often either 0000 or the same as the extension)
5. Hang up