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The Extension to Cellular Service (also known as EC500) adds flexibility and convenience for customers on the move. The service allows Johns Hopkins customers with Avaya telephones to have incoming calls to their desk phones ring on both their office phone and one outside phone (typically a cellular phone). Using this service, when a customer places a call using their cellular phone, their Johns Hopkins desk telephone number appears on When a call comes into your Hopkins extension with EC500 enabled, the caller ID information of the person who receives the callcaller will still appear on your cell phone. This is an add-on feature with an additional monthly charge (currently $5/month). You can e-mail SON -CampusOperations to get either of these features enabled or complete the Telephone Service Request yourself.
Enable EC500 Remotely:
- From any phone, call 410-502-2253
- Press *32
- Enter your 5-digit extension
- Enter your extension password (often either 0000 or the same as the extension)
- Hang up
Disable EC500 Remotely:
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Campus Operations to have this feature enabled. Be sure to include the information below in your email to Campus Ops.
Information needed to add EC500 to your SON office phone:
- SON Extension #:
- Phone number EC500 should ring (typically your mobile phone):
- Budget to be charged the monthly fee:
- Your JHED ID:
- Your Badge #:
Enabling and disabling EC500 remotely
The following numbers MUST be dialed from the phone that receives EC500 calls:
ENABLE EC500 Remotely, dial 443-287-6256
DISABLE EC500 Remotely, dial 443-287-6255
The setting will be changed and the call will be disconnected. There is nothing else you need to do.
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