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Please add items that you think should be listed for each user group.  We will use this list to build the actual pages.  Where applicable/available, include a link to the current wiki/resource page for that FAQ if you know it (even if it is outdated).


FAQs For Students

FAQCurrent Reference
(if available/exists) 
Comments
What are the SON student computer requirements/recommendations?  
How to connect to Hopkins WiFi?  

How to configure Hopkins E-mail on a mobile device?

  
How to enable printing to SON printers from my computer?  
How do I access my U: drive?  
How to install Office 365 on my personal laptop?  
How to install the Respondus Browser?  
How to install Proctor Now?  
I'm working with a researcher and need access to Sponsored Projects folder (R: drive). How do I get that?
This should include instructions for accessing remotely (VPN). 
  
I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do?  
How long will I be able to access my Hopkins e-mail after I graduate?  
How do I access configure online file storage (JH Box and OneDrive)?  
How do I access UpToDate?  
   
   
   

 

FAQs For Faculty or Staff

FAQCurrent Reference
(if available/exists) 
Comments
How to connect to Hopkins WiFi?  

How to configure Hopkins E-mail on a mobile device?

  
How to configure the Hopkins VPN?  
How to access the R: drive remotely?  
How can I connect to my SON desktop remotely?  
I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do?  
How do I access configure online file storage (JH Box and OneDrive)?  
I have PII or PHI that I need to store/transport securely. What can I do?  
How do I setup a Zoom meeting?  
How do I create a SON compliant e-mail signature?  
How do I connect a SharePoint calendar to Outlook?  
How do I use Poll Everywhere?  
How do I access the Qualtrics survey software?  
   
   
   
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