Please add items that you think should be listed for each user group. We will use this list to build the actual pages. Where applicable/available, include a link to the current wiki/resource page for that FAQ if you know it (even if it is outdated).
FAQs For Students
| FAQ | Current Reference (if available/exists) | Comments |
|---|---|---|
| What are the SON student computer requirements/recommendations? | ||
| How to connect to Hopkins WiFi? | ||
How to configure Hopkins E-mail on a mobile device? | ||
| How to enable printing to SON printers from my computer? | ||
| How do I access my U: drive? | ||
| How to install Office 365 on my personal laptop? | ||
| How to install the Respondus Browser? | ||
| How to install Proctor Now? | ||
| I'm working with a researcher and need access to Sponsored Projects folder (R: drive). How do I get that? This should include instructions for accessing remotely (VPN). | ||
| I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do? | ||
| How long will I be able to access my Hopkins e-mail after I graduate? | ||
| How do I access configure online file storage (JH Box and OneDrive)? | ||
| How do I access UpToDate? | ||
| I'm enrolled in a course, but it doesn't show up for me when I log into Blackboard. Why? | ||
FAQs For Faculty or Staff
| FAQ | Current Reference (if available/exists) | Comments |
|---|---|---|
| How to connect to Hopkins WiFi? | ||
How to configure Hopkins E-mail on a mobile device? | ||
| How to configure the Hopkins VPN? | ||
| How to access the R: drive remotely? | ||
| How can I connect to my SON desktop remotely? | ||
| I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do? | ||
| How do I access configure online file storage (JH Box and OneDrive)? | ||
| I have PII or PHI that I need to store/transport securely. What can I do? | ||
| How do I setup a Zoom meeting? | ||
| How do I create a SON compliant e-mail signature? | ||
| How do I connect a SharePoint calendar to Outlook? | ||
| How do I use Poll Everywhere? | ||
| How do I access the Qualtrics survey software? | ||