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For additional help using Zoom, please visit the Zoom support page:
Creating Your Own Account
Please reference the two instructional videos below on creating your Zoom account, scheduling meetings, adjusting meeting settings, and troubleshooting. Note when you login to Zoom for the first time, a Basic level account is created for you. A Basic level account does not have the ability to record meetings and meetings with more than 2 participants are limited to 40 minutes. We review newly created accounts daily and, after confirming the account belongs to a full-time faculty or staff member, we will automatically upgrade it to Pro level which will eliminate the Basic limitations. If you need your account upgraded to Pro level immediately, simply call or e-mail the SON Help Desk and we will make sure it gets done right away.
SON Help Desk
SON-HelpDesk@jhu.edu or 410-614-8800
Creating your Zoom account and scheduling meetings:
https://vimeo.com/jhunursing/review/317547621/bfc4486701
Zoom meeting settings, controls, and basic troubleshooting:
https://vimeo.com/jhunursing/review/317547613/82a3c06c28
Thank you to Donovan Stannard and Sibyl Snow for their work producing the above videos.
As more people begin using personal Zoom accounts rather than having SON Multimedia schedule meetings, we may develop more in-depth training to ensure everyone is getting the maximum benefit from this resource. Please feel free to contact the SON Help Desk if you have any questions or problems creating or using your Zoom account.